serving Excellence
across the food
service landscape

serving Excellence
across the food
service landscape

Restaurant Chains

The restaurant industry is more competitive than ever, and every dollar spent must deliver maximum returns. Restaurant chains can face challenges obtaining franchisee or operator buy-in to new initiatives, especially when operators feel their day-to-day business will be impacted. We’re here to bridge the gap between the corporate office and the stores. Our consultants draw on experience from years in the food service industry to achieve company goals in operationally efficient ways. We collaborate with your leadership team and your operators to optimize your chain’s menu potential, operating systems, labor efficiency, revenue streams, and more to help you boost bottom-line profit and achieve KPI targets.
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Our Proven Strategies:

Turning Challenges into Opportunities

Optimize Your Restaurant

PROBLEM

DECLINING OR FLAT SALES

The pressure to show improving quarterly metrics doesn’t let up.

SOLUTION

AN ACHIEVABLE ACTION PLAN

We’ll help you set realistic goals for your franchise and determine exactly what it will take to get there.

PROBLEM

COMPETITIVE PRESSURE

Demands on customers’ time and attention make it hard to break through the noise.

SOLUTION

STRENGTHEN YOUR CONCEPT

Capitalize on your concept's uniqueness and make sure it shines through at every customer touchpoint.

PROBLEM

RISING COSTS

Labor, raw materials and operating costs are squeezing already-tight margins.

SOLUTION

OPTIMIZE EVERYTHING

Optimizing your labor management process, operations ­­and kitchen layout drastically reduce wasted time and resources, while reengineering your menu to develop higher margins.

Independent Operators

We have been privileged to work with some of the most successful national and regional chains in the foodservice industry. We apply this expertise to help independent operators confidently reach the next level. Stabilizing a single-unit operation or turning around a struggling chain requires a combination of creative culinary skills, operational expertise, smart financial and marketing strategies, along with focused restaurant leadership.

After a thorough diagnostic assessment of your organization, we identify the elements that are holding your business back from peak financial performance. By connecting the dots between current and future operating systems, cost controls, food quality, price/value relationships and more, we collaborate with you to create a detailed action plan to improve efficiency and maximize your profitability.
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Our Proven Strategies:

Turning Challenges into Opportunities

Optimize Your Restaurant

PROBLEM

NOT ENOUGH TIME

All your energy is consumed by running your business and putting out fires. You’re so focused on the day-to-day, there’s never a chance to think strategically or consider whether you’re able to meet the goals you envisioned in your restaurant business plan.

SOLUTION

AN EXPERIENCED PARTNER

Our accomplished consultants know what works. We collaborate with you to see your brand’s big picture and outline the exact steps you should take to achieve it.

PROBLEM

LIMITED PROFITABILITY

COGS and labor are squeezing your margins. Profits are stuck and you’re not sure where additional investment will yield the biggest returns.

SOLUTION

Proven Strategies

From optimizing your menu to streamlining operations to expanding catering & delivery services, we’ll show you how to cut costs and unlock new revenue streams.

PROBLEM

Mediocre Guest Experience

Lackluster online reviews and other customer feedback indicate that your customers expect more from your business but aren’t getting it.

SOLUTION

Re-Energize Your Teams

Train your teams to deliver superior hospitality and drive sales. We offer management coaching and team building activities that increase check averages and make your guests feel more welcome.

Food Service

As consumers become more educated, they have higher expectations for food quality and guest experience – wherever they find it. If your team has experience in industries other than restaurants, you may be overlooking opportunities that can make your food offerings a competitive point of difference. Seasonal or part-time staff considerations, kitchen limitations and operational realities are unavoidable barriers to a successful food service program launch.

We evaluate your organization from a holistic perspective, keeping your core business in mind as our accomplished food service consultants collaborate with you to develop a program that amplifies your guest experience. From menu innovation to tech upgrades to targeted marketing that truly connects, we’ll help you develop profit-generating processes that increase your organization’s value.
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Our Proven Strategies:

Turning Challenges into Opportunities

Improve Performance

PROBLEM

Underperforming Programs

Your food service program margins are squeezed between rising COGS and labor costs.

SOLUTION

Optimize Everything

Our food service consultants show you how to correctly engineer your menu, optimize your operations and employ effective marketing strategies that maximize every dollar spent.

PROBLEM

Missed Opportunities

Guests don’t think of your organization as must-have dining experience so they’re taking their spending power elsewhere.

SOLUTION

Become a Dining Destination

We’ll help you surprise and delight your guests by developing craveable, cost-effective menu items that customers associate specifically with your business.

PROBLEM

Wasted Resources

A scattered approach to launching or updating a food service program drains your budget and wastes time.

SOLUTION

An Actionable Plan

Our consulting team helps you deploy rapid, proven processes to launch or turn around struggling operations in a matter of weeks.

Investors

Investors today are infusing restaurants with billions, expecting to see quantifiable returns. That said, the food service industry is a pennies business: when you manage the pennies, the dollars take care of themselves. We offer insight and tactics to help you achieve the ideal EBITDA for your asset.

Our experienced hospitality consulting teams review the current operations and opportunities in your portfolio with a focus on reaching maximum potential and profitability. We speak operators’ language while keeping asset performance top of mind, so we’re able to bridge the divide between financial expectations and day-to-day store demands. From stabilizing operations to improving top-line revenue and bottom-line profit, we combine innovative thinking with industry-proven strategies and practical tools to strengthen infrastructure and expedite responsible growth.
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Our Proven Strategies:

Turning Challenges into Opportunities

Accelerate Returns

PROBLEM

Tunnel Vision

Basing decisions solely on numbers and spreadsheets can create damaging implications at the store level that undermine your objectives.

SOLUTION

Clearer Context

We'll help you see behind the numbers. Interpreting data within the greater context of the business and the overarching market promotes proactive, practical decision-making.

PROBLEM

Stagnant ROI

Prime costs without an increase in sales has constrained profits.

SOLUTION

Proven Profit Strategies

Through strategic menu engineering, increased training, operations optimization, new revenue streams and more, we provide a plan to optimize financial performance of the asset.

PROBLEM

Slow Growth

Without a clear strategy to scale, you risk investing additional resources that generate inadequate returns.

SOLUTION

A Detailed Plan

Our expert hospitality consultants take a systematic approach to growth, establishing a realistic action plan with clear benchmarks and metrics to facilitate targeted growth.

Startups

The restaurant business has a unique set of challenges that must be addressed from the earliest stages of concept development to ensure a viable financial model. Fail to break through the noise and you risk being overlooked by customers. Launch with a vague plan for operations and you limit your ability to generate profit. Every decision—from menu strategy to steps of service—is interconnected with other decisions, like kitchen design and labor planning. Meticulous integration of operations, branding, marketing and staff training are crucial to give you the strongest chance of getting off to a successful start.

Our restaurant startup consultants provide a comprehensive concept development process that defines the details of your new brand and equips you with clear documentation to use for raising capital or securing favorable lease terms. Using a proven restaurant startup method developed over decades in the food service industry, we guide you through the steps that follow the incubation process with best practices and time-tested experience, so you’re in the strongest possible position when you open your doors.
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Our Proven Strategies:

Turning Challenges into Opportunities

Perfect Your Concept

PROBLEM

Unclear Capital Needs

In the excitement of developing a new restaurant concept, costs can quickly spiral out of control if not managed carefully.

SOLUTION

Accurate Cost Assessment

Our restaurant startup consulting team develops a detailed, realistic budget that limits investment surprises and builds efficiencies into your ongoing operations.

PROBLEM

Market Saturation

Food and beverage competition is fierce. If you proceed without detailed tactics to successfully launch and market your specific concept, your big idea will likely get lost in the crowd.

SOLUTION

A Strong Brand Strategy

Our in-depth competitive analysis reveals gaps in the marketplace and unmet customer needs. We’ll show you exactly where to focus and how to tweak your concept so it stands out.

PROBLEM

Experience Limitations

Without a deep understanding of the full scope of what it takes to launch a restaurant, many entrepreneurs waste time and resources correcting problems that could have been avoided.

SOLUTION

Expert-Led Education

We offer education and immersion workshops specifically for start-ups. You’ll quickly gain the benefit of decades of restaurant operations best practices as you learn exactly what it takes to get your doors open successfully.